Shipping policy
SHIPPING POLICY
Last Updated: August 2026
At PUREganic Beauty, we are committed to making your shopping experience simple, reliable, and convenient. This Shipping Policy explains how we process and deliver orders placed through our website.
1. ORDER PROCESSING
Orders are processed after payment has been successfully received and the order has been confirmed.
We aim to process orders as quickly as possible. Processing times may vary depending on product availability, order volume, holidays, weekends, or other circumstances beyond our reasonable control.
Once your order has been processed and shipped, you will receive a shipping confirmation by email containing your tracking information, where tracking is available.
Please make sure that your shipping address, email address, and telephone number are accurate and complete when placing your order.
PUREganic Beauty is not responsible for delays or delivery issues resulting from incorrect or incomplete information provided by the customer.
2. SHIPPING DESTINATIONS
PUREganic Beauty offers shipping to selected destinations.
Available shipping destinations, shipping methods, and applicable shipping fees will be displayed during checkout based on your delivery address.
Shipping availability may vary depending on the destination, product, courier restrictions, customs requirements, or other logistical considerations.
We reserve the right to restrict shipping to certain destinations where required by law, courier regulations, customs requirements, or other operational considerations.
3. SHIPPING RATES
Shipping costs are calculated based on factors including the delivery destination, order size, shipping method, and other applicable conditions.
The applicable shipping cost will be displayed at checkout before you complete your purchase.
From time to time, PUREganic Beauty may offer promotional shipping rates, free shipping, or other delivery promotions. Such offers may be subject to specific conditions, minimum order values, destinations, or promotional periods.
4. ESTIMATED DELIVERY TIMES
Delivery times are estimates and are not guaranteed unless expressly stated otherwise.
Estimated delivery times may vary depending on:
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Delivery destination
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Shipping method selected
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Courier or carrier performance
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Customs clearance
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Public holidays
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Weather conditions
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Local delivery conditions
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Unexpected logistical delays
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Other circumstances beyond our reasonable control
The estimated delivery time shown at checkout or communicated after your order should be considered an estimate rather than a guaranteed delivery date.
5. ORDER TRACKING
Where tracking is available, tracking information will be provided to you after your order has been shipped.
Please allow some time for the tracking information to become active after the shipment has been handed to the carrier.
Once a package has been transferred to the shipping carrier, delivery updates and estimated delivery dates may be controlled by the carrier.
6. CUSTOMS, DUTIES AND IMPORT TAXES
For international orders, your destination country may impose customs duties, import taxes, VAT, clearance fees, or other charges.
Unless expressly stated otherwise during checkout, these charges are not included in the product price or shipping fee and may be payable by the customer.
Customs policies and charges vary between countries. PUREganic Beauty does not control customs authorities or the charges they may impose.
Customers are responsible for complying with applicable import requirements in their destination country.
If a shipment is delayed, held, refused, returned, or destroyed because of customs requirements, prohibited items, unpaid duties, incorrect documentation, or other circumstances attributable to the destination country or customer, PUREganic Beauty may not be responsible for the resulting delay or loss, subject to applicable law.
7. ADDRESS CHANGES
Please carefully review your shipping information before completing your order.
If you need to change your shipping address after placing an order, contact us as soon as possible at:
We will make reasonable efforts to accommodate address-change requests before the order is processed or shipped.
Once an order has been processed or handed to the carrier, we may not be able to change the delivery address.
If an order is shipped to an incorrect address provided by the customer, additional shipping charges may apply to resend the order.
8. DELAYED ORDERS
Although we work with our shipping partners to provide reliable delivery, delays may occasionally occur.
Delays may result from:
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Courier or carrier issues
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Customs processing
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Severe weather
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Public holidays
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High shipping volumes
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Transportation disruptions
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Incorrect or incomplete delivery information
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Events outside our reasonable control
If your order appears to be significantly delayed, please contact us at:
We will make reasonable efforts to assist you and provide available information regarding your shipment.
9. LOST OR MISSING PACKAGES
If your tracking information indicates that your package has been delivered but you have not received it, please first check:
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Your delivery address
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Your mailbox or designated delivery area
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With household members or building reception
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With neighbors where appropriate
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Any delivery notifications provided by the carrier
If you are still unable to locate your package, contact us at:
We will work with the applicable carrier where possible to investigate the delivery.
PUREganic Beauty cannot guarantee replacement or reimbursement for packages that are confirmed by the carrier as delivered, except where required by applicable law.
10. DAMAGED PACKAGES
Please inspect your order as soon as you receive it.
If your package arrives damaged, please contact us promptly at:
Where appropriate, please provide:
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Your order number
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Photographs of the damaged package
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Photographs of the products
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Photographs of the shipping label
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A description of the issue
This information may be required to investigate the matter with the shipping carrier and determine the appropriate resolution.
11. INCORRECT OR MISSING ITEMS
If you receive an incorrect product or an item is missing from your order, please contact us as soon as possible at:
Please include your order number and details of the issue.
We will review the order and, where appropriate, arrange a suitable resolution in accordance with our policies and applicable law.
12. FAILED DELIVERY
A delivery may fail because of an incorrect address, inability to access the delivery location, recipient unavailability, refusal of delivery, customs issues, or other circumstances.
If a package is returned to PUREganic Beauty because delivery could not be completed, we may contact you to determine whether the order can be reshipped.
Additional shipping charges may apply for reshipment where the failed delivery resulted from incorrect or incomplete information provided by the customer or circumstances outside PUREganic Beauty's control.
13. SHIPPING RESTRICTIONS
Certain products or destinations may be subject to shipping restrictions due to applicable laws, customs regulations, carrier requirements, or product-specific transportation rules.
PUREganic Beauty reserves the right to refuse or cancel an order when shipping the requested product to the selected destination is not reasonably possible or permitted.
If an order cannot be shipped to your destination, we will make reasonable efforts to notify you and, where applicable, provide a refund for the affected order.
14. HOLIDAYS AND EXCEPTIONAL CIRCUMSTANCES
Orders may require additional processing or delivery time during:
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Public holidays
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Major shopping periods
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Promotional campaigns
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Product launches
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Exceptional order volumes
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Severe weather
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Transportation disruptions
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Customs or regulatory delays
We appreciate your understanding that these circumstances may affect estimated delivery times.
15. RESPONSIBILITY AFTER DELIVERY
Once an order has been successfully delivered to the shipping address provided at checkout, responsibility for the package may transfer to the recipient, subject to applicable law and the carrier's terms.
Customers are responsible for providing a secure and accessible delivery address.
16. REFUNDS AND RETURNS
Shipping-related issues do not automatically qualify an order for a refund.
Returns, exchanges, and refunds are handled according to our Refund Policy.
If you believe your order qualifies for a return or refund because of damage, incorrect items, delivery issues, or another problem, please contact:
Please do not return products without first contacting us and receiving return instructions.
17. CUSTOMER RESPONSIBILITY
Customers are responsible for:
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Providing accurate shipping information
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Providing a valid telephone number and email address
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Reviewing order details before checkout
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Paying applicable customs duties and import charges where required
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Following destination-country import requirements
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Monitoring tracking information where available
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Being available to receive the shipment where required
18. CONTACT US
If you have any questions regarding shipping, delivery, tracking, customs, or your order, please contact us:
PUREganic Beauty
Email: care@pureganicbeauty.com
Phone: +961 76 893 834
Location: Beirut City Centre, Beirut, Lebanon
We will do our best to assist you and provide the most accurate information available regarding your shipment.
Last Updated: August 2026