سياسة الاسترداد
Return Policy
Due to the nature of our products, PUREganic Beauty does not accept returns or exchanges for beauty, skincare, cosmetic, or personal care products once they have been shipped or delivered.
For hygiene and safety reasons, we cannot accept returns of products that have been opened, used, or handled after delivery.
Damages and Issues
Please inspect your order immediately upon receiving it. If your item arrives damaged, defective, or incorrect, please contact us as soon as possible at care@pureganicbeauty.com.
Please include your order number, a description of the issue, and clear photos of the product and packaging so that we can evaluate the issue and provide an appropriate solution.
If your claim is approved, we may offer a replacement or refund, depending on the circumstances.
Non-Returnable Products
For hygiene and safety reasons, the following products cannot be returned or exchanged:
- Skincare products
- Beauty products
- Cosmetic products
- Personal care products
- Opened or used products
- Products that have been removed from their original packaging
All beauty and personal care products are considered final sale, except in cases where the product arrives damaged, defective, or incorrect.
Order Cancellation
If you need to cancel an order, please contact us at care@pureganicbeauty.com as soon as possible. We will try to accommodate cancellation requests before the order is processed or shipped. Once an order has been shipped, it may no longer be cancelled.
Refunds
If your product arrives damaged, defective, or incorrect and your claim is approved, we will notify you of the refund or replacement process.
Approved refunds will be issued to the original payment method. Please allow up to 10 business days for the refund to be processed by your payment provider or bank.
If you have any questions regarding our policy, please contact us at: